Grooming Terms and Conditions

We would ask that you discuss and give feedback to the grooming session before and after completion stating any special requirements your pet requires.

Care of your Pet

All clients will be asked to sign a dog grooming customer care card and are asked to inform us of any known medical problems, allergies etc Please advise us of any changes in order that we can keep this information updated.

We take the utmost care throughout grooming to ensure the health, safety and wellbeing of your dog. Snoopys is not liable for any pre-existing conditions. If anything untoward is discovered we will notify you. It will then be necessary for you to consult your vet.

You must inform us if your dog has ever bitten or has aggressive tendencies. A soft muzzle will be used where necessary. If your pet shows unmanageable aggression Snoopys reserves the right not to continue with the grooming session.

Severely matted/overgrown coats may result in us having to clip close to the dogs skin. The client should be aware that irritation and skin nicks might occur from the shaving process.The client agrees that Snoopys will not be held liable for any after grooming effects or problems uncovered on a severely matted or neglected coat. The client agrees to pay all costs for the grooming of the dog, including de-matting which is an extra cost, whether or not the groomer is able to complete the job.

It should be understood that although Snoopys Grooming Studio is fully insured, this does not cover any existing condition suffered by your pet.

You will be responsible for any damage to property, other animals or staff caused by your pet.

Should it be necessary for your pet to receive veterinary treatment we would endeavour to contact you in the first instance. Should we fail to contact you we will automatically call your veterinary practice and you will be responsible for all fees incurred.

Photography

Your dog may be photographed before, during and after its groom. These images may be used on Snoopys Grooming Studio website/Facebook pages unless you specifically request not to do so.

Payment

Full payment is required at the end of the grooming session. Cancellations must be made more than 24hrs before appointment. Failure to do so will incur a £10 fee.

All pets should be collected at the pre-arranged or informed time. Failure to do so will incur an additional fee depending on the length of time.

Any pet left with us, whether for grooming, day care or holiday stay, found to have fleas/ticks will be treated at the owners expense. An additonal charge of £15 will also be made for disinfecting and deep cleaning the studio.